An L. Alexandre
E-Commerce Operations Manager
I help business owners streamline their daily operations and scale their online presence so they can focus on growing their business while I handle the rest.
What I Offer
E-Commerce Operations Management
Overseeing daily store operations including product listings, store maintenance, order processing, and platform management.
Customer Experience Management
Handling customer inquiries through email, chat, and calls while maintaining a professional and solution-oriented approach. Managing returns and refunds, reviewing and resolving customer escalations, assessing whether cases are valid or policy abuse, and ensuring all resolutions follow company policies while maintaining customer trust.
Order, Fulfillment & Logistics Coordination
Managing order processing, shipment coordination, tracking, returns, and ensuring efficient delivery operations.
Dropshipping & Product Research
Find and test winning products through data-driven research
Optimize product listings, pricing, and creatives for maximum conversions
Manage and scale dropshipping operations effectively
Coordinate with suppliers and maintain organized product and inventory systems
Website Creation & Setup
Assisting with website creation, structure, and optimization to build professional online stores designed to convert visitors into customers.
Online Visibility Strategy
Supporting businesses in strengthening their digital presence and brand awareness through:
Google Ads management
Meta (Facebook & Instagram) Ads management
TikTok account management
Social media content planning and posting
Content creation support
Social media platform management
Online brand visibility and engagement strategies
I Work Best With:
E-commerce store owners who are tired of operational chaos and want a smooth, organized system behind their business
Dropshipping entrepreneurs ready to move from testing to scaling with solid product research and fulfillment processes in place
Brands expanding into Google Shopping and Performance Max who need someone to manage campaigns while keeping operations running seamlessly
E-commerce businesses that want more than a task-doer someone who truly cares about their growth and long-term success
Small business owners juggling too many things and needing a reliable hand to build and manage their online presence
Schools and educational organizations looking to strengthen their digital footprint and connect with more students online
Tools & Platforms
Google Ads | Google Merchant Center | Google Business Profile | Google Analytics (GA4) | Google Tag Manager | Looker Studio | Product Research Tools | Pricing Analysis | Email Marketing | E-Commerce: Shopify • WooCommerce • BigCommerce | Customer Support: • Zendesk • Gmail • other CRM | Social Media: Meta Business Suite •Canva •Tiktok •Instagram | Communication: • Slack • Zoom • Google Meet • tawk.to • Discord | Project Management: Trello • Asana • ClickUp • Google Sheets
Experience & Education
Bachelor in Office Administration
Polytechnic University of the Philippines
I earned my Bachelor in Office Administration with a major in Steno, English, and Typing a program designed to equip students with a robust set of practical and communication skills. Through intensive training in stenography, I mastered the art of rapid and accurate note-taking, a skill that enhances real-time communication and documentation. The English component of the course refined my language proficiency, focusing on business writing, grammar, and effective communication strategies. Additionally, the rigorous typing curriculum enabled me to achieve high-speed, error-free data entry and digital document management. Together, these areas of study have prepared me to excel in modern office environments, streamlining administrative processes and supporting organizational success.
Google Ads Strategist
Google SkillShop
I drive growth with creative, data-driven Google Ads campaigns that boost ROI & elevate brand impact
Customer Service Expertise
TELTECH (TELCO Australia)
I bring 6 years of dedicated Customer Service experience, consistently delivering exceptional results and process improvements.
Key Highlights:
High−Volume,High−Quality Support:
Consistently achieved a 98% customer satisfaction rating by providing prompt, efficient, and personalized responses to a wide range of inquiries.
B2B Account Management:
Expertly managed a portfolio of Australian B2B accounts, providing comprehensive support across Billing, Activation, Customer Service Representative(CSR), and Level1 Technical Support. I quickly resolved complex issues while offering valuable feedback that led to significant improvements ininternal processes.
Revenue Generation and Retention:
Proactively identified and capitalized on upselling opportunities with customers on aging accounts or nearing contract expiration. My recommendations for timely device upgrades boosted both customer satisfaction and account revenue.
SENIOR MARKETING SOLUTIONS
SALES REPRESENTATIVE
As an outbound sales representative for a cable company offering Internet and TV channel packages, my primary objective was to drive sales growth for the company. I identified and reached out to potential customers, actively presenting business opportunities. My role involved scheduling daily appointments with clients, delivering effective product presentations, and successfully closing sales to contribute to overall growth and customer acquisition.
ECOMMERCE
E-Commerce Operations Specialist | Multi-Platform Management & Dropshipping Expert
I manage e-commerce operations across platforms like Amazon, Walmart, eBay, and business owners' websites. My expertise includes product research, writing compelling descriptions, image editing, optimizing listings, and managing inventory. I also handle order processing, returns, and exchanges to ensure a seamless customer experience. Additionally, I specialize in dropshipping, streamlining operations to maximize efficiency and drive sales growth.
Skills & Proficiencies
Technical Skills
Productivity Tools: MS Office, Google Workspace, Asana, Trello, Slack, DocHub
CRM & Automation: Different CRM platforms, Infusionsoft, Autopilot
Communication Tools: RingCentral, Zoom, VoIP
Design & Marketing: Canva, Google Ads, GA4 (Google Analytics 4)
Transcription: Xpresscribe
E-commerce: Appscript, Hostinger, Shopify, Wix
WebDesign/developer: Appscript, Hostinger, Shopify, Wix, etc..
Soft Skills
Strong Communication & Collaboration
Problem-Solving & Critical Thinking
Time Management & Organization
Customer-Centric Mindset
Adaptability & Quick Learning
Attention to Detail
Team Leadership & Coordination
Languages: English (Fluent)
Conversational: Portuguese & Spanish
Google Ads Manager / Social Media Ads
Develop data-driven Google Ads and Social Media Ads campaigns to boost ROI. Let me run a free website and google ads Audit. Book Now!
Customer Service
Delivering exceptional support, resolving issues efficiently, and ensuring customer satisfaction through clear communication and problem-solving skills.
Driving sales growth & managing dropshipping business with optimized operations, inventory, and customer-focused strategies for maximum efficiency.
E-Commerce Operations Specialist | Dropshipping Expert
What I can do
"We are glad to have worked with her. She's intelligent and kind, and she can balance multiple responsibilities at once. Any organisation would be lucky to have her."
- Svarnim Industries, Regular Client
"It’s been a privilege to collaborate with her over the years. She combines sharp intellect with a warm demeanor and excels at managing diverse tasks seamlessly. She’s a true asset to any team."
- Samira Habib, Department Head
